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Couriers That Put You First

If you're relying on couriers to help you meet your customers' expectations, you want a firm that has your interests at heart.

An increasing number of businesses are operating online, taking orders from customers and promising delivery at certain points. In order to do this with confidence, these businesses need to work with couriers who can deliver the goods.

Couriers With You In Mind

Good couriers know that by placing your deliveries in their hands, you're also placing yours and your customers' faith. If a business has made delivery promises, it wants to ensure that those promises are kept. That's particularly true of the growing number of businesses that promise money-back or delivery charges paid if the product doesn't arrive when it was meant to. That in turn places a lot of responsibility on the couriers that the business uses, and companies have to be sure that the couriers they employ can deliver according to plan. That's why it's important to select couriers that are transparent about their service and show time after time that your business is important to them.

Things To Look For

When you're choosing couriers, you want to make sure that they can offer the services that you're going to need:

  • Coverage - many businesses just need couriers at a local level, but with internet trading and a smaller global market, a growing number of businesses are looking for national and international delivery services. Make sure your couriers have networks in place to deliver to the areas you need, and that they can expand that service if you need them to.
  • Availability - you obviously need your couriers to be available during business hours, but in order to provide the best possible service, you may also want to send out packages late at night, early in the morning or at weekends. A 24/7 courier service will help to ensure that your packages are collected no matter what the day or time.
  • Flexibility - whilst most packages will be fine on a next day service or even a 2-3 day service, there will always be times when you need to make an urgent delivery. Whether it's a replacement product for a customer, or business documents that need to arrive with your advisors at the right time, flexible couriers are essential when it comes to taking care of last-minute problems.
  • Cost - price is important, especially for small businesses. Most couriers operate an account system so that you don't have to pay each time you use the service, but if you only use couriers very occasionally, look for ones that offer direct payment facilities so that you can keep an eye on your accounts at the same time as making that important delivery.

These are just some of the ways that you can tell whether your couriers are putting your interests ahead of theirs. It may take you a while to find the right couriers, but once you've established a good working relationship, your courier service will be an essential part of your business.

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